Key Takeaways
- Nextiva has been within the enterprise for nearly 20 years and has helped giants like IKEA and DHL.
- The world-class VoIP companies make them a perfect selection for manufacturers trying to improve their cellphone service.
- With 99.999% uptime, you are all the time prepared to assist your prospects.
- Manufacturers of all sizes, from SMBs to massive enterprises, can use Nextiva’s pricing plans. The beginning plan is out there for simply $25, whereas the higher-tier choices can go as much as $199.
Here is What’s Inside This Information…
About Nextiva
Nextiva’s an enormous title among the many Buyer Expertise Administration (CXM) platforms, and for good motive. Based in 2006 throughout the dot-com increase, this Scottsdale, Arizona-based firm offers VoIP companies to over 1 million customers. Notable purchasers embrace well-known manufacturers similar to IKEA, DHL, and the YMCA.
Regardless of if you happen to’re a startup dealing with texts or a contact middle juggling 1000’s of calls, Nextiva’s acquired your again. They boast 99.999% uptime, so dropped calls are uncommon. Plus, their 24/7 US-based assist is a lifesaver once you’re caught.
From SMBs to massive enterprises, Nextiva caters to all with its versatile pricing plans, together with fundamental digital instruments, top-notch analytics, AI, and extra. In order for you dependable communication with out the effort, Nextiva’s value a glance.
Nextiva Plans And Pricing: A Detailed Overview
Plan |
Month-to-month Value/Person |
Annual Value/Person |
Key Options |
Small Enterprise: Digital |
$25 | $20 | Aggressive Monitoring
Messaging Apps Social Media Channels Evaluation Administration Digital Service Assist Desk |
Small Enterprise: Core |
$36 | $30 | Inbound & Outbound Voice
Enterprise SMS Video Conferences Screenshare And File Share Name Routing |
Small Enterprise: Interact |
$50 | $40 | Buyer-To-Workforce SMS Messaging
Toll-Free Quantity And Minutes Superior Reporting MS Groups Integration Net Chat: Dwell And Bot |
Small Enterprise: Energy Suite |
$75 | $60 | Inbound Gross sales And Service Name Middle
Precedence And Expertise-Primarily based Routing Unified Workforce Interface Supervisor Dashboard ACD Callback |
Enterprise: Important |
$129 | – | Highly effective Inbound/Outbound Channels
Full Workflow Engine For Journey Orchestration Finest-In-Class Workflow Automation And APIs Transcription And Summarization Customizable, Clever, And Expertise-Primarily based Routing |
Enterprise: Skilled |
$159 | – | Full Buyer Journey Context And Historical past
Omnichannel Assist Superior AI Bots To Information Journeys Actual-Time Supervisor Assist Safe Cost Agent Assists |
Enterprise: Premium |
$199 | – | Full Workforce Administration (WFM)
Optimized Workflows For Interplay Deflection CX Analytics For All Enterprise Capabilities |
Small Enterprise: Digital
- Month-to-month: $25/month/person
- Yearly: $20/month/person
- Options: Aggressive monitoring, messaging apps, social media channels, evaluate administration, digital service assist desk, and extra.
Small Enterprise: Core
- Month-to-month: $36/month/person
- Yearly: $30/month/person
- Options: This plan contains all of the Digital plan’s options, plus aggressive monitoring, messaging apps, social media channels, evaluate administration, digital service assist desk, and extra.
Small Enterprise: Interact
- Month-to-month: $50/month/person
- Yearly: $40/month/person
- Options: This plan contains all of the Core plan’s options, plus customer-to-team SMS messaging, toll-free quantity and minutes, superior reporting, MS Groups integration, net chat through Dwell and bot, and extra.
Small Enterprise: Energy Suite
- Month-to-month: $75/month/person
- Yearly: $60/month/person
- Options: This plan contains all of the Interact plan’s options, plus inbound gross sales and repair name middle, precedence and skills-based routing, unified staff interface, supervisor dashboard, ACD callback, and extra.
Enterprise: Important
- Month-to-month: $129/month/agent
- Options: Highly effective inbound/outbound channels, full workflow engine for journey orchestration, best-in-class workflow automation and APIs, transcription and summarization, and customizable clever and skills-based routing.
Enterprise: Skilled
- Month-to-month: $159/month/agent
- Options: This plan contains all of the Important plan’s options, plus full buyer journey context and historical past, omnichannel assist, superior AI bots to information journeys, real-time supervisor assist, safe fee agent help, and extra.
Enterprise: Premium
- Month-to-month: $199/month/agent
- Options: This plan contains all of the Skilled plan’s options, plus full workforce administration (WFM), optimized workflows for interplay deflection, CX analytics for all enterprise capabilities, and extra.
Nextiva Pricing Comparability For Small Enterprise
Even if you happen to’re a newly began startup trying to uplift the client expertise, there are a number of plans appropriate for various wants and budgets. Let’s evaluate the Nextiva pricing plans.
Small Enterprise Digital Plan: $25/person/month ($20/person/month yearly)
Finest For
Startups or eCommerce outlets with a restricted finances specializing in digital channels, not telephones.
Nextiva Digital Plan Options:
This entry-level plan is all about digital communication.
CX Channels
- Use social media instruments like WhatsApp, Instagram, Fb, and many others., for assist and promoting.
- Route emails to a single group inbox. Assign and prioritize duties with computerized ticketing.
- Maximize social media to develop your enterprise. You will get two accounts on this plan.
Status Administration
- Monitor opinions on Google Opinions, Yelp, and TripAdvisor.
- Set alerts on essential feedback to deal with them immediately.
- Preserve monitor of your rivals’ exercise on social media.
Unified Digital Inbox
- One dashboard for simple monitoring to make knowledgeable selections.
- Get day-to-day operation stories for higher progress.
- Route all conversations to a single inbox, together with electronic mail, webchat, messengers, SMS, social media, and evaluate websites.
Buyer Assist
- Entry buyer assist day and night time by means of cellphone, webchat, and electronic mail.
- Skilled implementations by the Service Supply staff (requires further price).
Safety
- Primary encryption and safe knowledge storage.
- Geo redundancy, SOC2 compliance, and ISO/IEC 27001 are used to make sure that buyer knowledge is secure.
Integrations
- Handle your social media presence on two totally different platforms.
- Route your Apple App Retailer and Google Play Retailer opinions and reply to them from a single inbox.
- Monitor and reply to your eCommerce opinions (Google Retailer, Amazon) from a single inbox.
Small Enterprise Core Plan: $36/person/month ($30/person/month yearly)
Finest For
Small name facilities or groups needing voice and digital channels.
The Nextiva Core Plan contains all Digital options plus:
CX Channels
- Limitless voice calling inside the U.S. or Canada.
- Ship 100 SMS textual content messages by means of your enterprise cellphone quantity utilizing the desktop or NextivaONE cellular app.
- Social and evaluate administration for 3 totally different platforms.
Buyer Expertise
- Buyer video conferences and screensharing for simple communication.
- Group electronic mail mailbox for 3 accounts.
AI And Workflow Automation
- Route all of the calls professionally with Good Name Routing that makes use of IVR know-how.
- AI voicemail transcriptions so you may monitor your voicemails higher inside the Nextiva app in your desktop or cellular.
Person Entry
- Route your electronic mail, webchat, messengers, SMS, and social media and evaluate website conversations to 1 single inbox.
- Use the Nextiva app in your desktop to name, textual content, staff chat, video meet, and handle contacts.
- Join together with your contacts by means of name, textual content, and chat through the Nextiva cellular app.
Safety
- Primary encryption and safe knowledge storage.
- Geo redundancy, SOC2 compliance, and ISO/IEC 27001 to make sure that buyer knowledge is secure.
Productiveness
- Limitless enterprise calls, audio conferencing, and video conferences.
- Chat together with your staff in actual time with group chat rooms.
- Constructed-in contact administration to maintain monitor of your contacts and handle them.
Integrations
- Combine with Microsoft 365 and Google accounts to entry your calendar and contacts inside the Nextiva app.
- Single Signal-On integration and Energetic Listing sync.
- Three accounts for social media, eCommerce opinions, app retailer opinions, and on-line opinions.
Small Enterprise Interact Plan: $50/person/month ($40/person/month yearly)
Finest For
Rising gross sales or assist groups dealing with greater buyer volumes.
The Nextiva Interact Plan contains all Core options plus:
CX Channels
- Inbound/outbound voice with reside chat and chatbot assist.
- 250 SMS per person monthly.
- Digital fax utilizing the Nextiva vFAX Portal with an electronic mail tackle of your selection.
Buyer Expertise
- A common, non-local, toll-free quantity with 2000 minutes.
- Buyer-to-team SMS messaging is used to handle gross sales/companies requests simply.
- Ten accounts for the group electronic mail inbox.
AI And Workflow Automation
- Route all of the calls professionally with Good Name Routing that makes use of IVR know-how.
- AI voicemail transcriptions so you may monitor your voicemails higher inside the Nextiva app in your desktop or cellular.
Safety
- Primary encryption and safe knowledge storage.
- Geo redundancy, SOC2 compliance, and ISO/IEC 27001 to make sure the client knowledge is secure.
Productiveness
- Report your voice calls or video conferences.
Analytics
- Voice analytics with historic and real-time knowledge to research name tendencies and make higher selections.
- 10 reporting templates and shareable stories.
- Complete dashboards for reporting.
Integrations
- Microsoft Groups integration for a premium voice calling expertise.
- Ten accounts for social media, eCommerce opinions, app retailer opinions, and on-line opinions.
Small Enterprise Energy Suite Plan: $65/person/month ($20/person/month yearly)
Finest For
Superior groups want enterprise voice and social media instruments with out enterprise prices.
The Nextiva Energy Suite contains all Interact options plus:
CX Channels
- Limitless SMS per person monthly.
- 30 accounts for social and evaluate administration.
AI And Workflow Automation
- Route calls to the suitable brokers based mostly on demographics, language, affinity, laborious expertise, and different elements.
- An inbound gross sales and repair name middle to handle high-volume inbound calls and routing.
Analytics
- Limitless voice analytics and reporting.
Integrations
- Limitless accounts for social media, eCommerce opinions, app retailer opinions, and on-line opinions.
Prime Nextiva Small Enterprise Options
Although the instrument is loaded with many beneficial options, a few of the greatest ones are talked about under.
Voice Calling
Nextiva’s VoIP calls are exceptionally clear. Limitless calling inside the U.S. and Canada retains prices low. Auto attendants and name routines add an expert contact, and with 99.999% uptime, dropped calls are a factor of the previous.
Social Media Administration
Deal with Fb, WhatsApp, and different social media conversations from one inbox. It’s also possible to reply to DMs and feedback with out app-hopping. It is a time-saver for busy groups and retains prospects blissful throughout platforms.
Status Administration
Monitor Google and Yelp opinions in a single spot. Reply to suggestions quick and ship evaluate requests through SMS. That is a straightforward option to increase your on-line presence.
Workforce Collaboration And Productiveness Instruments
Workforce chat, video calls, and file sharing hold everybody looped in. It’s also possible to combine with Microsoft Groups to chop electronic mail litter. It is a possibility to work smarter, wherever your crew is.
Nextiva’s Execs And Cons
The plethora of useful options positively brings some nice advantages. However since nothing’s excellent, Nextiva has some cons as properly. Here is a fast take a look at them.
Execs
24/7 Assist
Organising and configuring Nextiva might require some technical know-how. Getting caught wherever within the course of can disrupt your operations and damage productiveness. Nevertheless, the platform’s 24/7 assist saves the day right here. Join with them anytime, and consultants will present an answer to your drawback.
Person-Pleasant Interface
CXM instruments are complete and sometimes require a steep studying curve. Nextiva’s user-friendly interface solves this situation, although. The instrument is straightforward to make use of, so that you needn’t spend hours coaching your reps on methods to get probably the most out of it.
Excessive Name High quality And Reliability
Calls are clear, with no static. Plus, Nextiva’s 99.999% uptime means you are all the time linked. We guarantee you that your prospects will discover the distinction.
Multichannel Administration
Handle calls, texts, and social media in a single spot—no app-switching. It retains your staff sharp and your prospects blissful.
Cons
Additional Options Have Additional Prices
Need AI or analytics? You must pay additional. Add-ons can pile up, which is not splendid for tight budgets.
Restricted Scalability
The instrument is nice for small groups, however massive companies might outgrow it. Nextiva might not meet massive enterprise wants.
Cellular App Points
The app seems to have glitches, similar to sluggish notifications and a clunky design. This is perhaps a major problem for distant groups.
Excessive Quantity Of Spam Calls
Spam calls can sneak by means of. You need to use blocking instruments, however these want additional work and are a problem.
Nextiva Pricing Comparability For Enterprises
The platform presents many options for large-scale enterprises. Here is a Nextiva price comparability and options.
Enterprise Important Plan (From $129/agent/month)
Finest For
Massive contact facilities that want stable communication instruments on a finances.
Nextiva Enterprise Important Plan Options:
CX Channels
- Single channel (voice or digital) for buyer communication.
Buyer Journey Administration
- IVR assist, enhanced routing, and voice bot-to-agent hand-off for a straightforward buyer journey.
- Drag-and-drop interface to avoid wasting time on complicated duties.
Advertising and marketing Instruments
- Quarterback, progressive, predictive dialing.
- Record and marketing campaign administration and course of automation.
- AI for taking name notes.
Analytics And Reporting
- Voice and digital buyer surveys.
- Actual-time dashboards and reporting.
Enterprise Skilled Plan (From $159/agent/month)
Finest For
Companies that need omnichannel assist and tighter management.
Contains all Important options plus:
CX Channels
- Omnichannel communication with voice, SMS, chat, electronic mail, social, messaging, and webform assist.
Efficiency Monitoring And QM
- Actual-time supervisor assist to watch each voice and digital interactions.
- Single-screen recording and superior bots.
Buyer Journey Administration
- Full buyer journey historical past to scale back time-to-resolution.
Safety
- Safe fee agent help (PCI-DSS) with a built-in AI bot.
- Geographic catastrophe restoration.
Enterprise Premium Plan (From $199/agent/month)
Finest For
Enterprises that want superior analytics and workforce effectivity.
Contains all Skilled options plus:
WFM
Superior CX Analytics
- Wealthy analytics dashboards providing in-depth evaluation of brokers, campaigns, and queues.
- Integration with BI instruments for superior analytics.
Prime Nextiva Enterprise Options
Nextiva’s enterprise instruments are constructed to deal with massive operations. Let’s examine what makes them shine.
Nextiva AI
Nextiva AI is your clever assistant that transcribes calls, understands buyer feelings, and identifies high-priority leads. It will probably automate name routing and follow-ups that will help you save time. For these juggling a number of tasks and trying to enhance effectivity, Nextiva AI is a useful instrument.
Outbound Auto-Dialing
Auto-dialers deal with outbound calling effectively. With predictive mode, they’ll dial a number of numbers directly and solely connect with reside solutions, so your staff can concentrate on actual conversations. Plus, the progressive and preview choices give brokers an opportunity to prepare for these private contact calls. It is actually a game-changer for gross sales groups.
Conversational Analytics
Conversational analytics digs into each chat, name, and textual content. AI spots tendencies, sentiment, and agent efficiency. Actual-time dashboards enable you to tweak scripts or increase satisfaction.
Nextiva WEM
Nextiva’s Workforce Engagement Administration retains groups environment friendly. It schedules brokers, displays calls in actual time, and gamifies efficiency by means of leaderboards. Its high quality scoring and surveys assure glorious service, too. It is important for big groups.
Nextiva Enterprise Execs And Cons
Together with the pricing plan’s benefits come some disadvantages. Let’s examine them.
Execs
Dealing with Primary Duties
The built-in AI does the fundamental job properly, and it could actually deal with duties like name evaluation, predictive analytics, and extra.
Easy Interface
The drag-and-drop interface makes complicated duties simpler and saves time.
Central Hub
It offers one central level for all buyer communication. This eliminates silos and improves personalization.
Importing And Exporting Knowledge
REST APIs make getting knowledge out and in of the platform simple.
Cons
Worth
This Nextiva pricing plan could be steeper for low-budget firms regardless of being versatile.
Analytics Limitations
Superior CX Analytics are restricted to the flagship plan.
Prolonged Implementation Course of
Appropriate implementation might take some time for big groups.
Add-On Prices
AI transcriptions price outdoors the plan based mostly on utilization, which may ultimately enhance Nextiva’s price.
Nextiva Small Enterprise Vs. Enterprise: Which One Ought to You Select?
Selecting between Nextiva’s small enterprise and enterprise plans is dependent upon your staff’s dimension and wishes. Beginning at $20/month, small enterprise plans are excellent for startups or groups underneath 50. They provide voice, SMS, and social media instruments with simple setup. Now, if you happen to want superior AI or analytics, then Enterprise plans, from $129/month, are excellent for big contact facilities. They embrace auto-dialers, workforce administration, and deep CX insights. Briefly, small companies get affordability and ease; enterprises get energy and scale. Choose a pricing plan aimed for small companies if you’d like fast outcomes, and a plan for enterprises if you happen to deal with high-volume, complicated operations. Earlier than deciding, verify your progress objectives.
Continuously Requested Questions
Let’s tackle some widespread questions round Nextiva to know the instrument higher.
Most VoIP-compatible telephones from varied manufacturers, similar to Yealink, Cisco, Poly, and Nextiva itself, are suitable with Nextiva. Moreover, Nextiva can seamlessly convert your current programs with none problem. Moreover, the NextivaONE app simplifies collaboration, making it as simple as utilizing your desk cellphone.
The decision recording characteristic isn’t supported within the Digital plan. Nevertheless, it’s obtainable as an add-on for the Core plan. Due to this fact, you want at the least the Interact plan or a better choice to file calls.
Sure. Nextiva works with VoIP desk telephones from Poly, Cisco, Yealink, and Nextiva. Plug them into your web connection, configure them through the Nextiva portal, and also you’re set. Softphones and cellular apps can be used.
One cellphone line is taken into account one person who makes or receives calls. You need to buy a separate cellphone line for every member, and the billing can be outlined per person.
That is dependent upon your particular necessities, however the Nextiva setup normally takes between just a few days and some weeks. Simply contact their service staff and share your necessities, they usually’ll give you an estimated time.
This varies based mostly in your plan. Larger-tier plans supply higher queue administration to maintain prospects blissful and cut back wait instances.
The VoIP requires 100-150 Kbps of add/obtain pace for a single name. Nevertheless, it’s good to have a perfect pace of 3-5 Mbps for high-quality calls. Plus, the latency needs to be underneath 150 milliseconds for optimum efficiency. The packet loss needs to be underneath 5%. If this quantity exceeds, you may see a high quality loss.
To arrange your Nextiva auto attendant, log into your Nextiva portal. Then, in your Nextiva Voice Admin Dashboard, go to Superior Routing > Auto Attendants > Create Auto Attendant > Superior Settings. You’ll be requested to enter particulars like Known as ID Title, Dialing scope, and many others. Enter the main points, and also you’re accomplished with the setup.
You possibly can go to Nextiva’s standing web page, which presents real-time updates in regards to the standing of its software program. It’s also possible to subscribe to the updates to get computerized notifications if something goes mistaken with the system. To verify if issues are working properly in your facet, you may merely verify your web pace and search for packet loss.
Sure, you may combine many widespread apps, similar to Zoho, Zendesk, Salesforce, HubSpot, and extra. Simply go to the Nextiva app retailer to verify if the app you need to combine is supported. These integrations convey all of your knowledge to 1 place, stopping you from switching tabs to trace totally different knowledge and bettering staff productiveness.
