Half of impartial insurance coverage company staff report feeling burned out, with 87% experiencing elevated workloads over the previous 12 months, in response to new analysis from Liberty Mutual and Safeco’s 2025 Unbiased Brokers at Work Examine.
Together with an elevated workload, greater than half (51%) of brokers report feeling overwhelmed by these calls for. Maybe extra alarming is that half of all company staff now report experiencing burnout, the survey discovered.
The frontline employees seems to be bearing the brunt of this strain. Almost two-thirds (65%) of customer-facing staff say they usually really feel confused at work, whereas 57% report being each mentally and bodily exhausted.
“After years of uncertainty in work and life, many company staff are feeling confused and burned out,” stated Crista Walker, vice chairman of Agent Engagement and Applications at Liberty Mutual. “Businesses have to discover new, artistic approaches to caring for workers and fostering well-being.”
When Worker Effectively-Being Impacts the Backside Line
The enterprise implications of burnout are vital. The examine discovered burned-out staff are twice as more likely to search new employment, with 39% of frontline employees having thought-about leaving their present place. Curiously, most job hunters (63%) plan to stay within the insurance coverage trade, suggesting the difficulty lies with particular office environments quite than the sphere itself, in response to the report.
Job satisfaction has predictably declined amongst these experiencing burnout, with many respondents reporting much less satisfaction in comparison with a 12 months in the past. This presents a paradox for company leaders: regardless of implementing seemingly sturdy assist techniques, burnout continues to rise.
The analysis exhibits most businesses imagine they’re doing the best issues – supporting worker psychological well being (76%), offering flexibility (87%) and selling work-life stability (85%). Moreover, 85% of staff report discovering function of their work, and 73% say they expertise pleasure at work.
But burnout charges stay stubbornly excessive, indicating these conventional methods alone are inadequate in right this moment’s high-pressure surroundings.
Reimagining Worker Effectively-Being Methods
The examine factors to know-how as one promising avenue for reduction. Businesses that invested in digital instruments reported notably decrease burnout charges amongst employees. Specifically, applied sciences that streamline buyer communication confirmed the strongest correlation with lowered burnout ranges.
In keeping with the report, the highest 5 digital instruments which can be correlated with lowered ranges of burnout in impartial businesses have been: real-time chat, real-time binding, recorded video proposals, advertising automation and company self-services instruments.
Analysis persistently exhibits that happier staff display increased productiveness, elevated creativity, and higher collaboration – all crucial components for businesses trying to thrive in a aggressive market, in response to the report.
View the total survey report right here.
